Shipping policy

Delivery timelines

MamiMarkets offers same-day delivery on eligible orders placed before the cutoff time set by each vendor store. Cutoff times may vary by store and are displayed at checkout before you confirm your order.

Orders placed after the cutoff time will be scheduled for the next available delivery window, as determined by the third-party delivery partner fulfilling your order.

Delivery fees

Delivery fees are calculated at checkout and vary based on your location, order size, and the third-party delivery partner assigned to your order. MamiMarkets does not set, control, or profit from delivery fees.

Any applicable delivery fees will be clearly displayed before you confirm your purchase. By completing your order, you agree to pay the delivery fee as quoted at checkout.

Delivery fees are non-refundable once an order has been dispatched to the delivery partner, regardless of outcome.

Third-party delivery partners

MamiMarkets is a marketplace platform that connects customers with ethnic grocery vendors. We do not operate our own delivery fleet. All deliveries are fulfilled by independent, third-party delivery companies ("Delivery Partners") contracted separately from MamiMarkets.

Once your order has been handed off to a Delivery Partner, responsibility for the safe and timely delivery of your order transfers entirely to that Delivery Partner. MamiMarkets acts solely as an intermediary and has no control over, and accepts no responsibility for, the actions, omissions, delays, or errors of any Delivery Partner.

Delivery areas

Same-day delivery is currently available in select Canadian cities where both a participating vendor and a Delivery Partner operate. Available delivery zones are shown at checkout based on your address.

MamiMarkets reserves the right to change, expand, or restrict delivery zones at any time without prior notice. The availability of delivery at checkout is the sole representation of current service coverage.

Failed deliveries, returns and refunds

If a delivery attempt is unsuccessful (e.g. no one available to receive the order, access issues), the Delivery Partner may attempt re-delivery or return the order to the vendor. MamiMarkets does not control the Delivery Partner's failed-delivery process.

Refund eligibility for failed or incomplete deliveries is assessed on a case-by-case basis. MamiMarkets may, at its sole discretion, facilitate a refund or store credit where a clear fault lies with the vendor or Delivery Partner, but does not guarantee any remedy for third-party delivery failures.

To report a delivery issue, contact us within 24 hours of the scheduled delivery window at support@mamimarkets.com. Claims submitted after this window may not be eligible for review.

Perishable items: Due to the nature of fresh and perishable grocery products, MamiMarkets and its vendor partners cannot guarantee the condition of perishable items delayed in transit by a Delivery Partner. Customers are encouraged to ensure someone is available to receive perishable orders promptly.

Limitation of liability

To the maximum extent permitted by applicable law, MamiMarkets Inc. shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from or related to the delivery of orders, including but not limited to losses arising from delayed delivery, non-delivery, damaged goods, or the acts or omissions of any Delivery Partner.

MamiMarkets' total liability in connection with any delivery-related claim shall not exceed the value of the delivery fee paid by the customer for the affected order.

Nothing in this policy limits liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable Canadian law.

Contact us

For questions about your delivery or this policy, reach out to our support team:

Email: support@mamimarkets.com
Response time: within 1 business day